19 Aug 2015

The Residence by Etihad to benefit from Ten Group expertise

Adding a little bit of extra sparkle to the already flawless The Residence by Etihad, featured on Etihad Airways’ A380 aircarft, the Abu Dhabi-based carrier has joined hands with Ten Group, a world respected  global concierge service provider, which will offer its expertise and knowledge  to further refine the product.

Ten Group will provide a specially-trained Etihad Lifestyle Concierge team which will closely collaborate with the carrier’s London Savoy-trained Residence by Etihad Butlers. 

With the help of intelligent systems, global support and incomparable supplier relationships, the Etihad Lifestyle Concierge team will be carefully trained to offer The Residence by Etihad passengers an unparalleled and highly personalised experience. 

Services will range from dining reservations, entertainment bookings, special events, destination information and lifestyle services.  

Commenting on the development was Peter Baumgartner, chief commercial officer, Etihad Airways: “We have chosen to collaborate with a provider possessing the global reach and expertise which meet the demands and expectations of our most discerning guests. With the launch of the Etihad Lifestyle Concierge, in partnership with Ten Group, we are taking luxury airline travel to levels never experienced before. 

“Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or even the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests staying in the Residence by Etihad with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service.”

Meanwhile, Toby Gauvain, managing director international, Ten Group added: “Building a strong network of trust between our dedicated lifestyle manager team and our valued clients is integral to ensuring we are the world leaders in concierge services.

“Discerning guests travelling in the incredible Residence by Etihad will be provided with bespoke lifestyle solutions, delivered with the utmost discretion, convenience and sophistication no matter where they are flying in the world.”