09 Jun 2015

Four Seasons Hotels and Resorts launches dedicated app

Promising its valued clients a seamless digital experience whenever and wherever, the world-respected Four Seasons Hotels and Resorts has unveiled its brand new, multi-functional, content-rich global app, which offers the elite a wide variety of useful services and personal options.

Allen Smith, president and CEO, Four Seasons Hotels and Resorts enthused: “With this innovative new app, Four Seasons continues to enhance the guest experience, setting the standard in luxury digital service delivery. Developed based on guest insights and extensive testing, the Four Seasons App is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease.”

The new Four Season’s app grants users the ability to make and manage reservations in multiple locations at once. They will benefit from a wait-free check-in and check-out experience, including the opportunity to book luggage pickup and airport transfers; options to customise their stay with special requests; and turndown services.

Adding to this, the application offers ‘Ready-when-you-are’ room service orders and makes it easy to book restaurant and spa experiences, tee times and more. Acting as a guide, it also provides local recommendations for exploring destinations, granting users insight into the best dining, shopping and cultural options.

With its built-in geo location service, the app offers helpful, in-language maps with time/distance indicators, helping guests to plan their activities.

Smith concluded: “We will continue to evolve the product to reflect the ever changing needs of our global travellers. And our greatest asset – our people – will still provide the highest value proposition during every guest stay.”

In the following months, it will be made available in Simplified Chinese, and a special version tailored to the preferences of Chinese travellers will be released by the end of the year. Adding to this, Four Seasons Hotels and Resorts has plans to provide the app in additional languages, starting with Arabic.

The Four seasons App is available for download from Google Play, the Apple iTunes Store or the Amazon App Store.